Customer Service Manager (E-Commerce) - Fashion

Montreal Fashion Jobs

Compensation : $50,000

Company Features:
1. Large international distributor of fashion clothing for the whole family
2. Trending brands and growing community
3. Competitive salary and benefits

Main Duties:
1. Be the first point of contact for customer inquiries regarding orders, policies and procedures, follow up and product related questions
2. Gather all comments and customer feedback and liaise with different departments to improve customer satisfaction and loyalty through excellent service
3. Implement surveys and collect data in order to establish service standards
4. Process returns, refunds and investigate claims

Criteria:
1. 5 years of Customer Service experience preferably from a transactional website
2. Strong communication skills in English and French combined with excellent troubleshooting and customer service skills
3. Ability to prioritize and lead implementation projects to their completion

Contact: Jeff Goldstein - jgoldstein@proforce.ca

 

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